Privacy Policy

This Privacy Policy explains how After Hours Car Detailing LLC ("After Hours Car Detailing," "we," "us," or "our") collects, uses, and protects your personal information when you visit our website, contact us, book a service, or communicate with us by phone, text, or email.

Email: sales@afterhourscardetailing.com · Phone/Text: (517) 231-9272

Mailing address: 1145 Otto Rd, Charlotte, MI 48813
Mailing address only. After Hours Car Detailing is a fully mobile service — no detailing is performed at this address, and it is not open to the public, to visitors, or to walk-ins. Please reach us by phone, text, or email.

We collect information in three ways: that you give us, that we collect automatically, and that we get from partners.

Information you give us

• Identifiers — your name, email address, phone number, and the service address where we'll detail your vehicle.
• Vehicle information — make, model, year, condition, and any photos you send us.
• Service & payment information — the services you request, appointment details, and payment information (processed securely by our payment provider — we do not store full card numbers).
• Anything else you choose to share in a form message, text, email, or call.

Information we collect automatically

• Basic device and usage data when you visit our site — IP address, browser type, pages viewed, and similar analytics — through cookies and similar technologies (see Section 5).

Information from partners

• If you reach us through an ad or lead form (for example, on Facebook/Instagram), we receive the contact details you submitted there.

We use your information to:

• Schedule, perform, and follow up on your detailing or ceramic-coating service;
• Send you booking confirmations, reminders, and service updates;
• Respond to your questions and provide customer support;
• Process payments and, where offered, financing;
• Send you marketing or promotional messages only if you have opted in (you can opt out anytime — see Section 6);
• Run and measure our advertising, and improve our website and services;
• Protect against fraud and comply with the law.

We do not sell your personal information. We share information only with the service providers that help us operate, and only so they can perform services for us:

• Fuse Stack — our CRM, scheduling, online forms, and email and text (SMS) messaging platform.
• Square — secure payment and deposit processing (we never store full card numbers).
• Google — maps, address lookup, and website analytics.
• Mapbox — service-area maps on our website.
• Meta / Facebook — advertising and ad measurement.
• Cloudflare — website hosting, delivery, and security.

These providers are permitted to use your information only to perform services for us, not for their own marketing. The two exceptions are Meta, which may also use what its advertising tools collect to improve and personalize its own ads, and Microsoft Clarity (both are described in Section 5). We may also disclose information if required by law, to enforce our agreements, or to protect the rights, property, or safety of our customers or business.

Text-message (SMS) opt-in data is never shared. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. (Those are the carriers and messaging platforms that deliver the texts you asked us to send.) Your consent to receive texts from us is never sold or shared.

Our website uses cookies and similar technologies to operate the site, remember your preferences, measure traffic, and support our advertising. These may include Google (maps, address lookup, and analytics), Microsoft Clarity (visit recordings, described below), and the Meta (Facebook) Pixel and Meta/Google advertising tools.

Some of these tools share limited information — such as device identifiers, IP address, and pages you view — with advertising partners so we can show you relevant ads and understand how our ads perform. When you book, when a deposit is collected, or when you take our coating quiz, we also tell Meta that it happened (with the dollar amount, for a deposit), along with a scrambled (hashed) copy of your name, email, town, state, ZIP code, country, and the customer number our booking system gives you — never your phone number. Meta uses this to tell whether one of our ads led to it and to show our ads to people more likely to want them. Under some state privacy laws (such as California's), this may be considered a "sale" or "sharing" of personal information for cross-context behavioral advertising, even though no money is exchanged.

You can opt out by emailing sales@afterhourscardetailing.com with "Do Not Sell or Share," by using the button below, and/or by enabling a browser-based Global Privacy Control (GPC) signal, which we treat as a request to opt out of sharing for that browser. We do not knowingly sell or share the information of anyone under 16.

Do Not Track: because there is no industry standard for browser "Do Not Track" signals, we respond to recognized opt-out signals such as Global Privacy Control as described above.

Visit recordings

We use Microsoft Clarity to see how visitors use our website, so we can fix what is confusing. It records what happens on a visit — the pages you open, where you scroll, and what you tap or click — along with basic device details such as your browser type and IP address, and lets us replay it. What you type into a box is hidden before it leaves your browser, and so are the screens of our booking form that show your name, phone number, email, or address. The vehicles our booking form suggests as you type, and the one you pick from that list, are not hidden.

Unlike the service providers in Section 4, Microsoft may also use what Clarity collects for its own purposes, including advertising, as described in the Microsoft Privacy Statement.

You can turn recordings off with the button below, or by turning on Global Privacy Control (GPC) in your browser. Either way, Clarity is not loaded on that browser at all.

Text messages (SMS)

When you give us your mobile number, we may text you transactional messages (appointment confirmations, reminders, and service updates) and, only where you have separately opted in, marketing or promotional messages.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out, or HELP for help.
• Consent to receive marketing texts is never a condition of purchase.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Email

We may send you service-related emails and, if you opt in, a marketing newsletter. Every marketing email includes an unsubscribe link and our mailing address. You can unsubscribe at any time, and we honor opt-out requests promptly.

We respect your privacy and extend the following choices to all of our customers and website visitors, regardless of where you live:

• Access — ask what personal information we hold about you.
• Correction — ask us to fix inaccurate information.
• Deletion — ask us to delete your information, subject to records we're required to keep (for example, completed-transaction and tax records).
• Opt out of marketing — unsubscribe from emails or reply STOP to texts anytime.
• Opt out of "sale"/"sharing" for targeted advertising (see Section 5).
• No discrimination — we will never deny service, change your price, or lower your service quality for exercising any of these rights.

Residents of certain U.S. states (including California, Colorado, Connecticut, Virginia, Texas, and others) may have additional rights under state law; we honor the choices above for everyone. To exercise any right, email sales@afterhourscardetailing.com or call (517) 231-9272. We will respond within 45 days and may need to verify your identity first.

We use reasonable administrative, technical, and physical safeguards to protect your information, and we work with reputable providers (like our payment processor) who do the same. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security. If a data breach affects your information, we will notify you as required by applicable law.

We keep your personal information only as long as needed to provide our services, maintain our business and customer records, and meet legal, tax, and reporting requirements — and we retain records of text-message consent for at least four years, as recommended for compliance. When we no longer need information, we securely delete or anonymize it.

Our services and website are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us at sales@afterhourscardetailing.com and we will delete it.

We may update this Privacy Policy from time to time. When we do, we'll post the new version here and update the "Last updated" date above. Material changes will be made clear.

Questions about your privacy or this policy? Contact After Hours Car Detailing:

• Email: sales@afterhourscardetailing.com
• Phone / Text: (517) 231-9272
• Mail: 1145 Otto Rd, Charlotte, MI 48813 (mailing only — not open to the public or to visitors)